Capital & Income Solutions (C&IS)  who described themselves as pension release “experts” were a financial advice firm based in Leeds. 

They entered into liquidation in January 2020, 6 months after the FCA placed restrictions on their permissions which ordered them to immediately cease advising on pension transfers.

However reports suggest that the suitability of the advice they gave to clients may be in question from as far back as 2009.  

FOS Case

One mis-selling case against them, which was upheld by the Financial Ombudsman Service (FOS), involved a Mr W who was introduced by a mortgage adviser who submitted a recommendation letter to Capital & Income Solutions. 

The mortgage adviser was not FCA authorised to give pension transfer advice, unlike C&IS, who despite having reservations, proceeded with the transfer.

Not only was this transfer an unsuitable move for Mr W, but his pension fund lost value as a result.

Fortunately for Mr W the FOS maintained the position in their decision that Capital & Income Solutions “…shouldn’t have done the transfer at least without exploring matters further with Mr W.” 

The Mortgage Finance Store (TMFS)

Whilst the mortgage broker in the case above was not named, it has been reported that Dundee based The Mortgage Finance Store (TMFS) introduced pension transfer business to C&IS.

Whist this in itself is not an unusual practise, some of the transfers themselves most certainly are questionable and according to reports  “Some clients were advised to transfer out of their DB pensions at a 5% fee and were later advised to switch drawdown providers (including Aviva, Royal London and Standard Life) for another 4-5% fee.”

Advice that left you worse off?

Claims against Capital & Income Solutions are now at the FSCS, who issued the following update on their website…  

“We’ve identified Capital & Income Solutions Ltd may have provided advice that left you worse off. Capital & Income Solutions Ltd may have advised you to transfer your defined benefit pension to a private pension. Transferring your defined benefit pension means you would have lost valuable pension benefits… The advice you received may not have been the best advice for you.”

With over 500 complaints already against Capital & Income Solutions, it’s not clear how many involved TMFS. However, if you have had any dealings with either of these firms regarding your pension, you’d be wise to check if it’s affected you.

Want to know more about pension mis-selling?

We offer a free assessment check to anyone who thinks they may have been mis-sold. 

It’s simply a chat in which we will ask a few basic questions surrounding your pension transfer. That’s it! 

Our trained assessors know how to identify a potential mis-sold pension transfer and can tell you if we think you have a case. There’s no obligation to use our service.  

A simple chat could put you on the path to recovering some or all of your losses.

Call 0114 2664216 or fill in the form to arrange a call.

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Important Information!

You are not required to use our services to pursue your claim. You can also seek further advice or shop around subject to any time limits within which a claim must be made.

It is possible for you to present the claim for free, either to the firm or person against whom you wish to complain or to the statutory ombudsman (Financial Ombudsman Service or Pension Ombudsman Service) or the Financial Compensation Scheme, whichever is applicable to your claim.

We will not make or pursue a claim, or advise you to, if we know or have reasonable grounds to suspect that the claim does not have a good arguable basis, and or is fraudulent or frivolous.