Arthur shares his Pension Mis-selling Story

Pension mis-selling can affect anyone. Read our client Arthur’s story on how he was mis-sold and claimed compensation for mis-selling.

I’m Arthur from Peterborough. I’m a 59-year-old engineer working in a factory that manufactures bottled drinks. Through Pensions Claim Consulting Ltd I was awarded £138k compensation by The Financial Ombudsman, after poor advice when transferring my Final Salary Pension. This is what happened…

I was cold called by Lesley, a financial adviser, in 2009. She asked some questions about my pension saying her company, Commercial Land and Property, could arrange a transfer into a new investment via Carey Pensions which would make much higher returns than my current pension.

Lesley sent me some graphs and reports with very good, solid returns. I went through CL&P’s website, it all seemed legitimate with pictures of employees and directors. The brochures she sent out further explained the returns I’d get. It all made sense, especially as my current pension had been underperforming.

Lesley’s advice was to place half my money into Store First, a storepod scheme guaranteeing 12 per cent annual return and half into an Australian Farmland buying scheme via something called Gas Verdant. They both turned out to be high risk investments, but I wasn’t told that.

Little did I know that Lesley’s husband, Terence Wright, was a director of CL&P and had recently been blacklisted by the Financial Services Authority. He was also blacklisted by The Financial Conduct Authority. Neither he or Lesley were regulated financial advisers. I had no clue about the world of finance and all the associations it never occurred to me to check such lists. I didn’t know they existed. I doubt many people do.

Long story short, CL&P arranged for Carey Pensions to hold my investments and transfer the £78,156 value into a Self Invested Personal Pension. This all meant I’d be Carey’s client from thereon in, CL&P’s work as introducers was done. I did some extra checks on Carey Pensions, they had some positive online reviews. However, over the next few years my decision to transfer my pension to Carey would end up being the worst decision of my life.

Have you been affected by pension mis-selling?

If you think you may have been affected by pension mis-selling, or are unsure and would like some help – get in touch.

We can give you advice, and we’ll explain your options.

Arrange a free assessment with one of our team.

Key Facts

Arthur moved his pension into a Carey Pension SIPP after being cold called by unregulated introducers CL&P.
He was told it would "make much higher returns" if he did.
INVESTMENTS - Store first / GAS Verdant

We win more than 9 out of 10 claims

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Rodders Hewitt
Pension Claim Consulting Ltd ...have for me done a great job ...within the expected time scale ...Couldn't have asked for more
Phil C
Thank you to all at PCC. My claim was managed brilliantly and was successful. I can highly recommended their services. Thank you once again
Christopher Fraser
After identifying a concern regarding my pension, I sought advice from Pension Claim Consulting. The response and customer service was swift and amazing. The courtesy and care taken throughout the whole process was phenomenal. The consultant’s communication from start to finish filled me with confidence that PCC do exactly what they state and were on hand whenever required. The level of understanding, empathy for the frustrations, and patience is by far the best I’ve witnessed. I cannot thank PCC enough for their outstanding work ethic and dedication to customers/clients. If you have any concerns at all regarding your pension, then I would highly recommend that you get in touch with them.
Andy Yates
Fantastic service, so impressed with Pension Claims Consulting. None stop updates throughout and everyone who works there was so helpful and supportive in every way. Thank you so much for getting my pension back.
Robert Manningham
Pension Claim Consulting Ltd successfully won a case on my behalf following misguided advice I received in relation to my pension. They were most proactive in the process and kept me fully informed every step of the way. I have no hesitation in recommending their services.
Deanamo 84
Very professional, very thorough and very good at what they do. Always at the end of the phone or email for any questions at anytime throughout the process. I can’t recommend them enough.
Roger King
Pension Claim Consulting managed to reclaim some of my pension by constantly chasing the company that fraudulently took my money. I though that I had lost everything. I cannot thank them enough on recovering some of my pension back.
Susan Stringer
Excellent standard of service. The claim was protracted substantially by virtue of opponents trying hard to not accept any responsibility for their actions and not return the pension fund. PCC kept me fully informed throughout the process, obtained an excellent result for me.They also kept chasing the opponent when little action was taking place from them. The staff were always pleasant and helpful to deal with and very encouraging when I felt my claim was doomed to failure. I can not praise highly enough
Paul Wilshaw
Very professional and informative from the beginning of our 5 year relationship. They talked me through every step of the process with what to expect. I would recommend Pension Claim Consulting to anyone who wants an honest and professional service.
Bill Cass
Great team and they will get the best outcome they can always kept informed the process took a longtime not because of anything pension claims consulting did purely the pension sip provider playing games i would 110% recommend this company to pursue your claim without doubt best thing i have done they didn't give up on my claim even though I had given up on any good outcome however finally resolved and paid thank you pension claim consulting
Important Information!

You are not required to use our services to pursue your claim. You can also seek further advice or shop around subject to any time limits within which a claim must be made.

It is possible for you to present the claim for free, either to the firm or person against whom you wish to complain or to the statutory ombudsman (Financial Ombudsman Service or Pension Ombudsman Service) or the Financial Services Compensation Scheme, whichever is applicable to your claim.