‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. Although, where IP addresses are captured, the potential exists to identify you from that information.
We utilise two types of cookies:-
First party Cookies
First party cookies are cookies that are set by the site itself and can only be read by this site. They are commonly used for the functionality of the site (e.g. shopping cart). This doesn’t imply that these cookies are allowed by EU law.
Third party cookies
Third party cookies are set by third parties which can be tracking or marketing companies (e.g. advertising networks). These cookies get re-read during a visit on other sites if they do business with these companies as well. The only third party cookies we use are for Google Analytics and YouTube.
Cookies allow us to improve your experience whilst navigating our website, for example, by remembering certain settings and pages you have visited, whilst you can turn off cookies, because we only use essential first party cookies this may result in a loss of functionality when using our website, in other words, it may not actually work.
Whilst none of the cookies we use will contain personal data, it is possible to switch off cookies within your browser settings. How you switch off cookies will depend on the browser you use, more information can be found in your browser help section
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site.
The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the website from and the pages they visited.
If our website contains videos then some cookies may be used for tracking what you watch, your views etc. This is managed by Google and not PCC and, as with many cookies they will only be downloaded if you press play.
You are not required to use our services to pursue your claim. You can also seek further advice or shop around subject to any time limits within which a claim must be made.
It is possible for you to present the claim for free, either to the firm or person against whom you wish to complain or to the statutory ombudsman (Financial Ombudsman Service or Pension Ombudsman Service) or the Financial Services Compensation Scheme, whichever is applicable to your claim.