FAQs

How does the claim process work?

Once we’ve investigated your case we will be able to tell you who we think is responsible and therefore to whom we will submit the claim.

Generally speaking, all Financial Advisers (IFA’s) are regulated by the FCA (Financial Conduct Authority) and if they have broken the FCA’s rules regarding the sale of a financial product/service and are still trading, we will submit the claim to the adviser responsible. They then have 8 weeks to uphold or reject the claim.

If they reject it, we will then submit a claim to the Financial Ombudsman Service (FOS). They are a regulatory body who mediate in cases between consumers and financial service providers.

If the adviser is no longer trading, then a claim will be made with The FSCS (Financial Services Compensation Scheme) – they are an independent body who operate a statutory fund set up to deal with claims against regulated firms and individuals who are unlikely or unable to pay claims made against them.

In some cases, the claim may be with the SIPP provider.

How long does the claims process take?

This all depends on who we’ve submitted the complaint to and the complexity of the complaint. Each of the organisations has their own timescale and claims procedure.

In some cases, we have seen complaints settled within six months, for other more complex cases we would suggest anything from 12 to 24 months.

Whatever the case we will keep you updated regularly and inform you of the estimated timescales.

Can I speak to the person who handles my claim?

Yes, you can! Our claim handling team are available Monday to Friday 9am – 5pm to answer any of your questions.

Please call us on 0114 266 4216 or email contactus@pensionclaimconsultingltd.co.uk

What if I’m not sure if I have a complaint?

We will carry out all relevant investigations to establish whether you have a complaint or not and then advise you of the options available to you if you do have a complaint. This initial service is free of charge regardless of whether we find you have a valid claim or not.

What are your charges?

If you use our service and we are successful and secure compensation for you, our fee is charged at 18% (15% + VAT) of the total amount of compensation received.

If your case is unsuccessful you will not be charged anything, unless you cancel our services after the 14-day cooling off period, then a cancellation fee will be applied for the work which we have carried out to date. Please see our terms of business for more details.

How does Pension Claim Consulting get paid?

Once the compensation is awarded we calculate our fee of 18% (15% + VAT) of the total amount awarded.

Do I pay you a fee if my claim is unsuccessful?

No.  If we don’t win your claim, you won’t pay a thing.

What if I am unhappy with the service I’ve received and want to make a complaint?

We strive to provide the highest quality service, but if you are unhappy with our service and wish to make a complaint you can find more information on how we handle complaints here

Do you work on a no win no fee basis?

Yes – this means that you will not be charged for our services if we cannot secure you a settlement amount. However, we do have a cancellation policy, so
if you were to cancel our service after the 14-day cancellation period we would charge a cancellation fee for the work that has been carried out.

If you cancel our service within the 14-day cancellation period we would not charge you any fees.

Can I make a claim myself?

Yes, and we always make this very clear to our clients before they sign our service agreement.

Have a question but can’t find the answer here? Drop us a line and we’ll get back to you.

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