High Point Trustees

If you received advice from High Point Trustees, you may want to check if you should be claiming compensation for mis-selling.

High Point Trustees were established in 2007 and based in London.

They were previously known as Citadel Trustees until they changed their name in 2014 to High Point Trustees.

They were declared in default by the FSCS in May 2021 after several months of investigations, which are still ongoing.

The FSCS usually declares a firm in default when they are satisfied the firm is unable to pay claims for compensation made against it.

FSCS Claims against High Point Trustees

According to reports, there are 270 FSCS Claims against High Point Trustees.

In a statement in September 2020, the FSCS said: “This is a complex area and we are working closely with our legal team, the firm’s administrators and other third parties, to establish what regulated activity may be protected by FSCS and what levels of due diligence the Firm carried out.”

They confirmed in February this year they were in the final stages of their investigations and were assessing sample claims.

High-risk Investments connected to High Point Trustee Claims

According to the FSCS, the claims made against High Point Trustees relate to a failure to carry out sufficient due diligence.

This is in respect of non-standard investments for which they acted either as trustee or escrow agent. These investments include:

There were also reports that Citadel Trustees were connected to a Carbon Credit scheme that was sold by an investment company called Diffraction Limited. Diffraction Limited were forced to close by the high court for “making false claims” to investors.

What is pension and investment mis-selling?

Pensions and investment mis-selling is largely based on suitability and due diligence. The financial product being recommended must be suitable for the customer.

This is based on factors such as understanding how the product works, attitude to risk, and the investment itself.

All FCA regulated companies, such as Advisers, Pension Providers and Trustees, are subject to strict guidelines and rules.  If they don’t stick to them, not only could they be exposing their clients to unsuitable risk, but this may be mis-selling.

Want an expert opinion? – Try our free assessment check

Whilst each case is individual, as mis-selling specialists, we know to look for certain signs that in our experience indicate that mis-selling may have happened.

Our assessment is free and there’s absolutely no obligation to use our service if you have case.

See what our clients have to say about our service on Trustpilot.

Key Facts

1
High Point Trustees were declared in default by the FSCS in May 2021 after several months of investigations
2
Claims made against Highpoint Trustees/Citadel relate to due diligence in respect of non-standard investments which include Global Forestry Investments and Sustainable AgroEnergy

We win more than 9 out of 10 claims

The cost of our service is 15% + VAT on the total monies awarded for a successful claim. Our cost is also priced capped at one of the lowest rates.

Rodders Hewitt
2024-03-08
Pension Claim Consulting Ltd ...have for me done a great job ...within the expected time scale ...Couldn't have asked for more
Phil C
2024-02-23
Thank you to all at PCC. My claim was managed brilliantly and was successful. I can highly recommended their services. Thank you once again
Christopher Fraser
2024-02-07
After identifying a concern regarding my pension, I sought advice from Pension Claim Consulting. The response and customer service was swift and amazing. The courtesy and care taken throughout the whole process was phenomenal. The consultant’s communication from start to finish filled me with confidence that PCC do exactly what they state and were on hand whenever required. The level of understanding, empathy for the frustrations, and patience is by far the best I’ve witnessed. I cannot thank PCC enough for their outstanding work ethic and dedication to customers/clients. If you have any concerns at all regarding your pension, then I would highly recommend that you get in touch with them.
Andy Yates
2024-02-06
Fantastic service, so impressed with Pension Claims Consulting. None stop updates throughout and everyone who works there was so helpful and supportive in every way. Thank you so much for getting my pension back.
Robert Manningham
2024-02-05
Pension Claim Consulting Ltd successfully won a case on my behalf following misguided advice I received in relation to my pension. They were most proactive in the process and kept me fully informed every step of the way. I have no hesitation in recommending their services.
Deanamo 84
2024-02-05
Very professional, very thorough and very good at what they do. Always at the end of the phone or email for any questions at anytime throughout the process. I can’t recommend them enough.
Roger King
2024-01-16
Pension Claim Consulting managed to reclaim some of my pension by constantly chasing the company that fraudulently took my money. I though that I had lost everything. I cannot thank them enough on recovering some of my pension back.
Susan Stringer
2023-10-17
Excellent standard of service. The claim was protracted substantially by virtue of opponents trying hard to not accept any responsibility for their actions and not return the pension fund. PCC kept me fully informed throughout the process, obtained an excellent result for me.They also kept chasing the opponent when little action was taking place from them. The staff were always pleasant and helpful to deal with and very encouraging when I felt my claim was doomed to failure. I can not praise highly enough
Paul Wilshaw
2023-10-17
Very professional and informative from the beginning of our 5 year relationship. They talked me through every step of the process with what to expect. I would recommend Pension Claim Consulting to anyone who wants an honest and professional service.
Bill Cass
2023-10-16
Great team and they will get the best outcome they can always kept informed the process took a longtime not because of anything pension claims consulting did purely the pension sip provider playing games i would 110% recommend this company to pursue your claim without doubt best thing i have done they didn't give up on my claim even though I had given up on any good outcome however finally resolved and paid thank you pension claim consulting
Important Information!

You are not required to use our services to pursue your claim. You can also seek further advice or shop around subject to any time limits within which a claim must be made.

It is possible for you to present the claim for free, either to the firm or person against whom you wish to complain or to the statutory ombudsman (Financial Ombudsman Service or Pension Ombudsman Service) or the Financial Services Compensation Scheme, whichever is applicable to your claim.