What are introducers?

Introducers promote pension products such as SIPPs and Final Salary Pension Transfers to members of the public before pairing them with a financial adviser or provider who handles the investments. Introducers are rarely regulated by the Financial Conduct Authority.

Are introducers known by another name?

Lead generators, financial agents, wealth managers, introducers go by many names. An introducer can be a sole trader or part of a larger firm.

What do introducers charge?

Introducers typically seek business for regulated financial advisers in exchange for a fee or commission if the person they have introduced goes on to become a client.

How do introducers find you and what do they say?

A call, email or social media message, coming out of the blue, is usually how an introducer makes contact with members of the public. Typically, they offer a free pension review and provide details of how their investments can achieve greater gains elsewhere.

Why is this a problem?

According to The Financial Conduct Authority, introducers often fail to act in the best interests of the client, failing to carry out appropriate fact-finding or exposing them to risks they are unsuited to.

The FCA is “highly concerned” by the amount of influence introducers have on financial advisers. All decisions and management regarding a pension should be left with a regulated financial adviser and their client.

Who is liable for a mis-sale, the introducer or financial adviser?

Financial advisers are almost invariably liable for any mis-sale caused by an introducer. They are responsible for ensuring all FCA regulations are adhered to. In thousands of cases a year, this isn’t the case. It’s one of the main reasons the pension mis-selling scandal is so huge.

Still unsure about your position?

We know that finding the right team to help can be tricky, so we put together a few FAQs.

How do I start my claim?
Our claims process is straightforward. You get in touch for a free, no obligation consultation (or arrange a time for us to call you).

Once we have all the information we need and you have given us the go ahead, we will begin our investigation and your journey to compensation.

What are your fees?
We’re proud to say that our fees are amongst the lowest in the industry and are charged at 18% (That’s 15% + VAT).
What is your success rate?
Since launching in 2015, we have lost only one case, our success rate is amongst the highest in the claims management industry and is currently 99.9%

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