Here’s a brief guide to the organisations and resources that may be involved with your mis-sold pension claim…



The Financial Services Compensation Scheme (FSCS) is a free and independent service.

It protects consumers when financial companies fail.

If a regulated company, such as a financial adviser, is declared in default and can’t afford to pay your claim, they can step in and pay compensation.

They are fully funded from levies collected from the financial companies which are regulated by the FCA. This is how they are able to pay compensation to consumers.

There are limits to the amount of money they can award, which is also dependent on when you were mis-sold.

You must be eligible under their rules which are formed from the FCA and PRA handbook in order to qualify for compensation.



The Financial Ombudsman Service (FOS) is a free and impartial service. It was set up by Parliament to settle complaints between consumers and businesses that provide financial services.

If you are not satisfied with the way a financial company has handled your complaint or you don’t agree with their response, you can ask the FOS to look at your complaint.

They have the legal power to put things right.



The Pensions Ombudsman (POS) is a free and impartial organisation set up by law to deal with pension complaints. If you are not happy with the way your pension scheme has dealt with a situation, you can ask The POS to investigate it for you and decide how it should be resolved.



The Financial Conduct Authority (FCA) regulate the conduct of companies who provide financial services, as well as the financial markets in the UK.

They are an independent public body and are entirely funded by fees collected from the companies they regulate.

The FCA objective is to provide a degree of protection for consumers and to ensure that the financial markets are protected so as to function optimally to benefit the UK economy. Their work and purpose are defined by the Financial Services and Markets Act 2000.

The FCA register contains the details of firms and individuals authorised by the FCA to provide financial services.

If you want to know more – get in touch.

We are happy to answer any questions you may have about making a mis-sold pension claim.

Key Facts

During the claims process it may be necessary to refer your complaint to these organisations.
This overview describes who they are and what they do
If you have any questions about pension mis-selling and making a claim - please feel free to get in touch!

We win more than 9 out of 10 claims

The cost of our service is 15% + VAT on the total monies awarded for a successful claim. Our cost is also priced capped at one of the lowest rates.

Rodders Hewitt
Pension Claim Consulting Ltd ...have for me done a great job ...within the expected time scale ...Couldn't have asked for more
Phil C
Thank you to all at PCC. My claim was managed brilliantly and was successful. I can highly recommended their services. Thank you once again
Christopher Fraser
After identifying a concern regarding my pension, I sought advice from Pension Claim Consulting. The response and customer service was swift and amazing. The courtesy and care taken throughout the whole process was phenomenal. The consultant’s communication from start to finish filled me with confidence that PCC do exactly what they state and were on hand whenever required. The level of understanding, empathy for the frustrations, and patience is by far the best I’ve witnessed. I cannot thank PCC enough for their outstanding work ethic and dedication to customers/clients. If you have any concerns at all regarding your pension, then I would highly recommend that you get in touch with them.
Andy Yates
Fantastic service, so impressed with Pension Claims Consulting. None stop updates throughout and everyone who works there was so helpful and supportive in every way. Thank you so much for getting my pension back.
Robert Manningham
Pension Claim Consulting Ltd successfully won a case on my behalf following misguided advice I received in relation to my pension. They were most proactive in the process and kept me fully informed every step of the way. I have no hesitation in recommending their services.
Deanamo 84
Very professional, very thorough and very good at what they do. Always at the end of the phone or email for any questions at anytime throughout the process. I can’t recommend them enough.
Roger King
Pension Claim Consulting managed to reclaim some of my pension by constantly chasing the company that fraudulently took my money. I though that I had lost everything. I cannot thank them enough on recovering some of my pension back.
Susan Stringer
Excellent standard of service. The claim was protracted substantially by virtue of opponents trying hard to not accept any responsibility for their actions and not return the pension fund. PCC kept me fully informed throughout the process, obtained an excellent result for me.They also kept chasing the opponent when little action was taking place from them. The staff were always pleasant and helpful to deal with and very encouraging when I felt my claim was doomed to failure. I can not praise highly enough
Paul Wilshaw
Very professional and informative from the beginning of our 5 year relationship. They talked me through every step of the process with what to expect. I would recommend Pension Claim Consulting to anyone who wants an honest and professional service.
Bill Cass
Great team and they will get the best outcome they can always kept informed the process took a longtime not because of anything pension claims consulting did purely the pension sip provider playing games i would 110% recommend this company to pursue your claim without doubt best thing i have done they didn't give up on my claim even though I had given up on any good outcome however finally resolved and paid thank you pension claim consulting
Important Information!

You are not required to use our services to pursue your claim. You can also seek further advice or shop around subject to any time limits within which a claim must be made.

It is possible for you to present the claim for free, either to the firm or person against whom you wish to complain or to the statutory ombudsman (Financial Ombudsman Service or Pension Ombudsman Service) or the Financial Services Compensation Scheme, whichever is applicable to your claim.