Here’s a brief guide to the organisations that may be involved with your mis-sold pension claim…



The Financial Services Compensation Scheme (FSCS) is a free and independent service.

It protects consumers when financial companies fail.

If a regulated company, such as a financial adviser, is declared in default and can’t afford to pay your claim, they can step in and pay compensation.

They are fully funded from levies collected from the financial companies which are regulated by the FCA. This is how they are able to pay compensation to consumers.

There are limits to the amount of money they can award, which is also dependent on when you were mis-sold.

You must be eligible under their rules which are formed from the FCA and PRA handbook in order to qualify for compensation.



The Financial Ombudsman Service (FOS) is a free and impartial service. It was set up by Parliament to settle complaints between consumers and businesses that provide financial services.

If you are not satisfied with the way a financial company has handled your complaint or you don’t agree with their response, you can ask the FOS to look at your complaint.

They have the legal power to put things right.



The Pensions Ombudsman (POS) is a free and impartial organisation set up by law to deal with pension complaints. If you are not happy with the way your pension scheme has dealt with a situation, you can ask The POS to investigate it for you and decide how it should be resolved.



The Financial Conduct Authority (FCA) regulate the conduct of companies who provide financial services, as well as the financial markets in the UK.

They are an independent public body and are entirely funded by fees collected from the companies they regulate.

The FCA objective is to provide a degree of protection for consumers and to ensure that the financial markets are protected so as to function optimally to benefit the UK economy. Their work and purpose are defined by the Financial Services and Markets Act 2000.

The FCA register contains the details of firms and individuals authorised by the FCA to provide financial services.

If you want to know more – get in touch.

We are happy to answer any questions you may have about making a mis-sold pension claim.

Key Facts

During the claims process it may be necessary to refer your complaint to these organisations.
This overview describes who they are and what they do

We win more than 9 out of 10 claims

The cost of our service is 15% + VAT on the total monies awarded for a successful claim. Our cost is also priced capped at one of the lowest rates.

Robert Pemberton
Antony Stroud
Excellent company, would definitely use again, they never gave up
Junior Geener
always kept you informed has to what was going on .I'd recommend pension claim to anybody
Ian Gaynor
A thoroughly positive result and experience. In all honesty I didn't have much hope of any success following a truly dodgy pension investment. I spent years angry at myself then decided to let these guys have a go on my behalf. It took hardy any effort on my part and they kept me fully informed, then out of the blue I got a call saying they have won all my pension back plus more and within days it hit my account. Thrilled with their effort and professionalism. I dealt with a few different staff and all were informative, polite and helpful. I great end to a terrible situation. 100% genuine review and I cannot recommend them enough. Thank you.
Grace Anderson
Pension Claim Consulting were a Godsend. I was told about them by a friend who had also invested in a pension. They kept me informed on the progress of my claim with regular updates and answered my queries with patience and professionalism. There percentage for on behalf was also lower than expected. I can't thank them enough
adrian buck
Keith Wilkins
Very thorough and achieved the goal regarding compensation in full. Took a while but was worth the wait
Mark Holmes
Excellent service. Great result.
michael dixon
I was approached by Pension Claim Consulting after the company that was handle ing my SIPP had been investigated by the Financial Ombudsmen and informed me i had a case, with this information given to me i agreed to let them represent me in trying to reclaim my investment. All through the process i was informed of every step and on a regular basis even though it took many months the outcome was successful and i was reimbursed fully. This is a fantastic company to work with and dedicated staff who know their business. Many Thanks. Mike Dixon.
Roderick Turnbull
Important Information!

You are not required to use our services to pursue your claim. You can also seek further advice or shop around subject to any time limits within which a claim must be made.

It is possible for you to present the claim for free, either to the firm or person against whom you wish to complain or to the statutory ombudsman (Financial Ombudsman Service or Pension Ombudsman Service) or the Financial Services Compensation Scheme, whichever is applicable to your claim.