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Moved your pension into a Rowanmoor SIPP?

You may have been mis-sold and could claim compensation

Rowanmoor Personal Pensions was declared in default by the FSCS in December 2023.

The SIPP operator went into administration in August 2022 following hundreds of SIPP customer complaints.

Most complaints relate to historic high-risk non-standard assets and Rowanmoor’s failure to carry out adequate due diligence before accepting them in its customers’ SIPPs.

Rowanmoor - check if you can claim compensation


Our initial assessment can tell you if your Rowanmoor SIPP was mis-sold and if you have a case to claim compensation


It’s simply a chat with one of our friendly straight-talking experts who will happily answer your questions and inform you of your options


It’s free and there’s absolutely no pressure to use our claims service if you have case

Arrange a Claim Check

Why did Rowanmoor go into Administration?

Rowanmoor Personal Pensions entered administration after seeking professional advice following the complaints made by its customers.

The directors determined that the company was insolvent as a consequence of the liabilities arising from existing and potential complaints.

Basically, the number of complaints and the compensation related to these complaints was more than the company could afford.

Why did Rowanmoor SIPP clients complain?

In November 2020 it was reported that the Financial Ombudsman Service had received hundreds of complaints from Rowanmoor SIPP clients.

Most of these complaints are in relation to due diligence involving a high-risk, non-standard investment that is in some of their client’s SIPPs. This investment is The Resort Group (TRG).

Rowanmoor and The Resort Group

The Resort Group (TRG) is an investment in luxury holiday resorts in Cape Verde.

It’s been no stranger to controversy as it featured on a Panorama undercover documentary about “Rip-off Pensions” who secretly filmed two companies owned by TRG – Lifestyle Connections and First Review Pension Services. These companies allegedly cold called people offering a free pension review, which was a marketing tactic to get people to invest in TRG.

There are many reports that people have not seen the return on their investment they were assured. The FSCS are currently investigating Dunas and Llana beach resorts.

Rowanmoor loses Sipp case at FOS

In February 2022 the Financial Ombudsman Service (FOS) published its decision of a “sample case” involving Rowanmoor.

The FOS found against the firm in a case which centred around due diligence.

According to the decision, the Ombudsman found that Rowanmoor had failed to verify the integrity of an introducer firm – CIB Life and Pensions.

CIB Life and Pensions introduced 1,387 clients to Rowanmoor. A quarter of these involved pension transfers from occupational schemes.

This outcome of this sample case could help fast-track hundreds of cases which are currently in the pipeline.

The Fos had received nearly 1,000 complaints against Rowanmoor that involve due diligence and The Resort Group is involved in more than half of these.

CIB (Life & Pensions) and Rowanmoor SIPPs

CIB (Life & Pensions) were a financial advice firm who had a number of complaints made against them involving Rowanmoor SIPPs, TRG and Harlequin Property.

Real SIPP were appointed Representatives of C.I.B Life and Pensions.

They are no longer authorised by the FCA and the company dissolved in 2018.

Elysian Fuels & Freedom Bay

Elysian Fuels  and Freedom Bay were also high risk, unregulated investments that were in some Rowanmoor SIPPs.



The BAD news:

The Mis-sold SIPP scandal has cost pension savers BILLIONS of pounds

The GOOD news:

Compensation payments are hitting record figures every year

Who owns Rowanmoor?

In 2016 Embark Group acquired the Rowanmoor Group.

This included its subsidiaries: Rowanmoor Trustees Limited, Rowanmoor Consultancy Limited and Rowanmoor Personal Pensions Limited.

In 2021 Lloyds Banking Group acquired Embark but the sale excluded the Rowanmoor Sipp and Small Self-Administered Scheme (SSAS) business; which was retained by existing shareholders.

Latest on Rowanmoor complaints

The Financial Services Compensation Scheme (FSCS) declared Rowanmoor in default on 15 December 2023.

This means the FSCS can pay now pay compensation to customers with valid claims.

The FSCS said it is continuing to assess claims on an individual basis.

 Administrators agree sale of Rowanmoor SIPP business

In December, the administrators of Rowanmoor agreed to the sale of Rowanmoor Personal Pensions Limited’s SIPP and family pension trust business to Alltrust Services. The deal is expected to be completed in February 2023.

Get a free assessment to see if you may have a mis-sold SIPP claim

If you want to know if your Rowanmoor SIPP may have been mis-sold – our free assessment check can help.

Each case is individual, but as mis-selling specialists we look for certain signs that in our experience indicate that you have a mis-sold SIPP.

Our assessment is free and there’s absolutely no obligation to use our service if you have case.

Simply fill in the form below to arrange your claim assessment.

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    Important Information!

    You are not required to use our services to pursue your claim. You can also seek further advice or shop around subject to any time limits within which a claim must be made.

    It is possible for you to present the claim for free, either to the firm or person against whom you wish to complain or to the statutory ombudsman (Financial Ombudsman Service or Pension Ombudsman Service) or the Financial Services Compensation Scheme, whichever is applicable to your claim.