If you moved your pension into a Rowanmoor SIPP you may want to check if the investments in the SIPP were suitable for you. If not you may be able to claim compensation for mis-selling.

The Rowanmoor Group were established in 2006 and based in Wiltshire.


In 2016 Embark Group announced that it had acquired the Rowanmoor Group. This included its subsidiaries; Rowanmoor Trustees Limited, Rowanmoor Consultancy Limited and Rowanmoor Personal Pensions Limited.


SIPP Clients Complain

In November 2020 it was reported that the Financial Ombudsman Service had received hundreds of complaints from Rowanmoor SIPP clients.

Most of these complaints are in relation to due diligence involving a high-risk, non-standard investment that is in some of their client’s SIPPs. This investment is The Resort Group (TRG).

Rowanmoor ordered to pay compensation by FOS

The Financial Ombudsman Service (FOS) has recently published its decision of a “sample case” involving Rowanmoor.

The FOS found against the firm in a case which centred around due diligence.

According to the decision, the Ombudsman found that Rowanmoor had failed to verify the integrity of an introducer firm – CIB Life and Pensions.

CIB Life and Pensions introduced 1,387 clients to Rowanmoor. A quarter of these involved pension transfers from occupational schemes.

This outcome of this sample case could help fast-track hundreds of cases against Rowanmoor which are currently in the pipeline.

The Fos is currently handling 886 complaints against Rowanmoor that involve due diligence and The Resort Group is involved in 548 of these.


The Resort Group (TRG)

The Resort Group (TRG) is an investment in luxury holiday resorts in Cape Verde.

It’s been no stranger to controversy as it featured on a Panorama undercover documentary about “Rip-off Pensions” who secretly filmed two companies owned by TRG – Lifestyle Connections and First Review Pension Services. These companies allegedly cold called people offering a free pension review, which was a marketing tactic to get people to invest in TRG.

There are many reports that people have not seen the return on their investment they were assured. The FSCS are currently investigating Dunas and Llana beach resorts.


CIB (Life & Pensions)

CIB (Life & Pensions) were a financial advice firm who had a number of complaints made against them involving Rowanmoor SIPPs, TRG and Harlequin Property. Real SIPP were appointed Representatives of C.I.B Life and Pensions.

They are no longer authorised by the FCA and the company dissolved in 2018.


Elysian Fuels

Elysian Fuels was a high risk, unregulated investment that was in some Rowanmoor SIPPs,

SIPP mis-selling and financial advice

SIPP mis-selling quite often begins with poor quality financial advice. If a regulated firm or adviser as given you bad advice regarding your SIPP you may be able to claim compensation.

You may also be able to complain against the SIPP provider too if they haven’t exercised proper due diligence regarding the investments in their SIPPs.


Get a free assessment to see if you may have mis-sold SIPP

If you want to know if your Rowanmoor SIPP may have been mis-sold to you – we can help with our free assessment check.

Whilst each case is individual, as mis-selling specialists we know to look for certain signs that in our experience indicate that you have a mis-sold SIPP.

Our assessment is free and there’s absolutely no obligation to use our service if you have case.

Key Facts

Complaints have been made against Rowanmoor relating to due diligence of a high-risk, non-standard investment that is in some of their client’s SIPPs
This investment is The Resort Group (TRG)
Rowanmoor was ordered to compensate a client after the The Financial Ombudsman Service found against the firm in a recent "sample case"

We win more than 9 out of 10 claims

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Important Information!

You are not required to use our services to pursue your claim. You can also seek further advice or shop around subject to any time limits within which a claim must be made.

It is possible for you to present the claim for free, either to the firm or person against whom you wish to complain or to the statutory ombudsman (Financial Ombudsman Service or Pension Ombudsman Service) or the Financial Services Compensation Scheme, whichever is applicable to your claim.